FAQs

» Which type of accommodation is available in the Resort?
3 suits; 47 standard rooms; 42 superior rooms; 1 reduced mobility room

» What are the sizes of the accommodation available?
Suits – 50 sqm
Standard Room – 18 sqm
Superior Room – 25 sqm

» How many persons sleep in the different accommodation?
Suite – 2 Adults + 2 Children (Sofa Bed + crib) or 4 Adults (1 in the sofa bed + 1 in extra bed)
Standard Room – 2 Adults + 1 Children (Crib)
Superior Room - 2 adults + 2 Children (1 extra bed + 1 crib) or 3 Adults (1 extra bed)

» Does the Resort provide extra beds?
Yes

» Which type of beds can you find in the accommodation?
Suite - King Size bed (1,80x2,00)
Standard Room - Twin
Superior Room - Twin

» Where are located the different accommodation types in the complex?
1 Suite per floor on the A section
Standard Rooms - throughout the 3 floors in both sections A & B of the hotel
Superior Rooms - throughout the 3 floors in both sections A & B of the hotel

» Can the guests upgrade from the different types of accommodation?
Yes, upgrades are possible, depending on availability and payment of an extra charge

» Are there any events or meeting rooms facilities in the Resort?
Yes, there are 3 meeting rooms available

» What are the Resort’s service hours?
The Resort is open 24 hours per day. Check-in is from 3:00pm onwards and Check-out is up to 12o'clock mid day.

» Can the guests have an early check-in or a late check-out?
Depending on availability and payment of an extra charge early check-ins and late check-out may be confirmed.
Request must always be done in advance. Late check-outs can only be confirmed on departure day.

» Where can guests store their luggage while they wait?
The Resort has a luggage room in the Reception area.

» How far is the Resort from Faro Airport?
The Resort is located 53 kilometers from Lisbon airport, 40 minutes by car.

» Can the hotel organize transfers?
If we receive the request via e-mail with the flight details, number of passengers, pieces of luggage and if travelling with children their ages, we will be happy to assist our guests.
The associated costs of this service are determined according to the current tariff upon booking.

» How far is the Resort from the center of old town or beach?
The Resort is located 17 kilometers away from Palmela center and 16 kilometers away Galápagos Beach in Arrábida area.

» Is the Resort wheel-chair friendly?
Yes, the resort is provided with one fully equiped reduced mobility room and the necessary ramps and equipment to allow these guests to circulate inside the hotel.

» Does the Resort allows pet animals?
Yes

» Does the Resort provide laundry service?
Yes

» The accommodation has washing machine?
No

» Can the guests request Cots and High Chairs for the accommodation?
The Resort provides, free of charge, Cots and High Chairs when reserved in advance and subject to availability.

» Does the Resort provide Pool Towels, Hairdryers, Irons and Kettles?
All our rooms include hairdryers and kettles. The pool towels, iron and ironing board can be arranged in our front desk.

» Does the Resort provide DVD players?
No.

» Does the Resort provide foreign channels in the accommodation?
The Resort provides cable TV, with a wide range of channels in different languages (Portuguese, English, Spanish, French, German).

» Are safety deposit boxes in the apartments free of charge?
Yes.

» Does the Resort provide Free Wi-Fi?
The Wi-Fi service is available free of charge in every accommodation and also in several public areas.The Wi-Fi service is available free of charge in every accommodation and also in several public areas.

» Is there a Gym available in the Resort?
Not in the current moment.

» What type of sports facilities are available in the Resort?
The resort provides a 18 hole golf course, driving range and training areas. The necessary equipment is also available upon request and at a renting fee. Electrical bycicles are available for renting.

» Is the indoor pool available all year?
Our pool is covered and the water is not heated.

» How can the guests obtain information about SPA treatments?
Detailed information and SPA reservations please contact: info@montadoresort.com

» How can the guests reserve golf?
If guests send us an e-mail to info@montadoresort.com we can send a quote and proposed starting times.

» Are there buggy rental services in the resort?
Yes directly with the hotel main front desk, subject to reservation and availability

» Are there group or private golf lessons in the resort?
Yes, subject to availability and to an extra charge. For further information and reservations, please contact us through info@montadoresort.com

» Are there any agreements in the Resort with other golf courses in the region?
Yes, there are agreements with all 7 golf courses of the region. For further informations, please contact us at reservations@montadoresort.com

» What is the distance from the Resort to the nearest golf courses?
The Resort is only 30 minutes by car to Tróia, Quinta do Perú, Aroeira and Ribagolfe Golf Courses

» Is there a storage room for the golf bags?
No

» Is there a Kids Club in the resort?
Yes, there is a games room next to the swiming pool area.

» Does the Resort have a crèche for younger children?
No.

» Does the Resort provide Babysitting?
Yes, subject to availability and to an extra charge.

» Can the guests hire a car and park in the Resort?
Yes, car hire can be done through Reception.
Parking is free of charge in our resort.

» How far are the local shops?
In town there are shops and supermarkets.

» Can you exchange your board basis directly?
Yes, we can locally upgrade you to half board basis and charge directly.

» Can the half board guests swap dinner for lunch?
Yes, just advise the reception with enough anticipation.

» Are drinks included in the half board?
Yes, the drinks are included.

» Does the Resort cater for guest’s wheat intolerant or gluten free allergic?
We have a good variety of products for guests intolerant to wheat and gluten; In order to have this products available during your stay just let us know in advance and also when you arrive to the restaurant.

» Is there na eletrical charging station/point in the resort for electric cars?
Yes, there are 2 points to charge your car at a charging fee.

» Which equipment is available in the superior room?
Our guests have at their disposal a kitchnette with plates, glasses and cuttlery with a teakettle.

See the DHM Safe safety and hygiene measures.